In your dashboard, click on “My Loads”, then on “Accept Bid”, and follow the easy steps. You will need to pay a matching fee to confirm your booking. Once proof of payment has been received, your selected Transporter’s contact details will be made available to you.
Once you have booked a job, we strongly advise customers to create a document outlining each person’s responsibility in the transport agreement.
Your Ad needs to be verified before it becomes available, which may result in a slight delay before you can find it. Keep in mind that your Ad expires when the moving day passes.
If your ad expires, you may re-list it in your dashboard. However, should you find a suitable Service Provider, you can withdraw your listing.
All Transporters that are able to carry out your specific scope of work will see your Ad.
Log into your Dashboard > Click on “My Loads” > Click on “Delete Load” to cancel your listing.
There are two ways : Self-Insurance: You are welcome to get Goods in Transit Cover from your own insurance company prior to the move. Transporter: Choose Transporters on the Goload platform that offer Goods in Transit Cover. (please check and ask for an updated copy of the transporter’s GIT policy cover).
Yes, you can. However, you will not be able to claim for any damaged or lost goods. This cannot be used as an excuse to not pay the Service Provider.
In the unfortunate event that your goods are damaged, you will need to submit a claim. You can either submit a claim to your own insurance or your transporter’s insurance company. However, you can only claim from your transporter’s insurance if Goods in Transit Cover was taken. If no cover was taken, you will not be … Continued
Always give credit where it is due on jobs well done. However, on daunting days it is advisable to not provide negative feedback immediately. Once you have posted a review, you will not be able to edit it. This will greatly reduce your chance of fixing the problem. Rather give the transporter a chance to rectify … Continued