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FAQs
Have you got any questions? We have got the answers!
Yes! Listing a load is absolutely free - you never have to pay to list a load.
Listing a load is easy! Simply choose the service type you need, fill in the the necessary details, and click post - it's that simple!
Provide as much detail about the scope of work as this will improve your chances of receiving accurate quotes.
Yes, your details are perfectly safe. For more information, please check out our privacy policy.
The rules strictly prohibit profanity, hate speech, and attachments of any illicit photographs or videos of any kind. All listings must be clear, to the point, factual, non-offensive, contain a valid contact number and email address.
Get 10x the exposure when you place a Top Ad. This gets you more quotes and a wider range of pricing options to choose from, that in turn reduces your cost.
Urgent Ads get a faster response, Goload will directly SMS matching service providers, alerting them to bid on your job. Urgent Ads will automatically be added to collections within 48 hours.
A Goload Recruiter will assemble the most reliable service providers, find you the best deals and go the extra mile to ensure everything runs smoothly. This feature is ideally suited for custom requests, multiple vehicles, long-term work or if you simply cannot wait for quotes.
This is an option suggested by you, the customer, to speed up the bidding process. This reduces the bidding time if Transporters are happy with your suggested rate. This option can be found under 'Extra load details'.
You may cancel and remove a request for transport services at any time prior to acceptance. However, should you cancel a concluded transport agreement, Goload will not refund the booking fee portion. If you cancel a concluded transport agreement that you have chosen to pay via escrow, we will refund you the applicable transport provider’s fee, less any applicable transaction fees (e.g. EFT/Visa/Mastercard).
You may postpone any transport agreement for fulfillment to a later date, as long as you notify Goload and the transport provider more than 24 hours before pick-up. If you do so, Goload will retain any deposit or fees paid until the transport agreement is concluded, or otherwise cancelled. You may be liable for extra fees for services rendered by the transporter at a later date.
Your Ad needs to be verified before it becomes available, which may result in a slight delay before you can find it. Keep in mind that your Ad expires when the moving day passes.
If your ad expires, you may re-list it in your dashboard. However, should you find a suitable Service Provider, you can with-draw your listing.
All Transporters that are able to carry out your specific scope of work will see your Ad.
Log into your Dashboard > Click on "My Loads" > Click on "Delete Load" to cancel your listing.
Click on "Login" , thereafter choose "Customer". Enter in your details and click "Create Account".
No, there are no fees to sign up or post a load. It is absolutely free!
No need to panic! Simply click on ‘Forgot Password,’ and a link will be sent to your email address. All you need to do is click on the link, reset your password, and Voila!
As a valued Goload customer, you have access to your very own unique Dashboard. This will act as a central command point in which you will be able to manage your ads, delete a listing, message Transporters and set your preferences.
Only messaging regarding the scope of work will be tolerated. All messages posted are 100% the responsibility of the person posting them. Strictly no posting of email addresses, phone numbers, profanity, links to 3rd party websites, selling any merchandise or impersonating Goload staff.
All messages are instant, functioning just like direct messaging. You need to be logged into your dashboard to read and reply to messages. Please note that the Transporter also needs to be logged into his dashboard in order to reply to your messages.
Yes! You may ask the Transporter as many questions about the scope of work as you like.
Goload provides you with a snapshot of the transporter's profile that has useful information like Customer feedback and ratings on previous jobs. Take into careful consideration what service they specialize in, how long they have been in business, and if they have Goods In Transit cover, etc.
We advise Customers to book as soon as possible to secure availability as transporters also bid on other jobs.
In your dashboard, click on "My Loads", then on "Accept Bid", and follow the easy steps. You will need to pay a matching fee to confirm your booking. Once proof of payment has been received, your selected Transporter's contact details will be made available to you.
There are two payment options :
- Booking deposit or Matching fee paid to Goload via PayFast and the balance to be paid directly to the Transporter on job completion.
- Full amount paid to Tradesafe (Escrow Service) - Please note you will incur an additional cost of 1.5% of the full transaction amount.
After you have accepted a quote in your Dashboard, you will be directed to a payment portal. You may choose to pay a deposit or 'matching fee' through PayFast via Eft, Debit card, Credit card or the full amount through Tradesafe, which is an Escrow service.
Tradesafe is a licensed online financial Escrow and payments service provider. It safeguards the buyer’s funds (the client) in trust, until the seller (Transporter) successfully completes the job as promised. Once the buyer is satisfied with the service rendered, only then will Tradesafe release the funds to the seller. Your ID number, cell number, full name and banking details are required in order to make use of Tradesafe.
- Verify credentials. Check driver's licence & insurance information.
- Payments: avoid deposits or upfront payments prior to collection.
- Never pay via: E-wallet, Cash-send, Money-gram, i-Mali, etc.
- Written agreement: Basic outline of each person's responsibilities.
- Escrow: Use Tradesafe for peace of mind.
To report any suspected violations, fraud or profanity, please click on the Red Flag next to the posting or email support@goload.com . Goload works extremely hard to provide a safe market place to its members, however we also rely on Community members to assist in eliminating misconduct.
Basic insurance is limited liability, therefore it only covers theft on hijacking, theft on collision, theft on overturning, and if the vehicle should catch alight, resulting in the goods being damaged. This does not cover goods that are scratched, dented, broken or lost in Transit.
There are two ways :
- Self-Insurance : You are more than welcome to get Goods in Transit Cover from your own insurance company prior to the move.
- Transporter : Choose a Transporter on the Goload platform that offers Goods in Transit Cover to the value you require (please check and ask for an updated copy of the transporter's GIT policy cover).
Yes you can, however you will not be able to claim for any damaged or lost goods and this cannot be used as an excuse to not pay the Service Provider.
In the unfortunate event that your goods are damaged, you will need to submit a claim to either your own or your transporter's insurance company, provided you have taken out Goods in Transit Cover. If no cover was taken, you will not be able to claim.
Once you have booked a job, we strongly advise customers to create a document with the transporter outlining each person's responsibility in the transport agreement.
A dispute must be handled between the Customer and the Transporter directly. Both parties must be willing to talk things through and come up with an amicable solution to resolve the issue.
Goload is a neutral party, however we will try to assist in finding a resolution. All disputes must be emailed to support@goload.com and must include supporting documentation, photos, previous correspondence and a proposed solution to the problem. Should Goload not remedy the dispute, both parties should enter mediation and finally go to arbitration if mediation fails.
Kindly take note that the Transporter has every right to charge extra should there be a change to the scope of work. Changes include added inventory, larger dimensions, extra weight, etc. It is between you and the transporter to negotiate a rate.
Always give credit where it is due on jobs well done, however on daunting days it is advisable to not provide negative feedback immediately. Once you have posted a review, you will not be able to edit it which will greatly reduce your chance of fixing the problem. Rather give the transporter a chance to rectify any mistakes prior to posting a negative review.
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