FAQs

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Customers
Service providers

Yes! Listing a load is absolutely free - you never have to pay to list a load.

Listing a load is easy! Simply choose the service type you need, fill in the the necessary details, and click post - it's that simple!

Provide as much detail about the scope of work as this will improve your chances of receiving accurate quotes.

Yes, your details are perfectly safe. For more information, please check out our privacy policy.

The rules strictly prohibit profanity, hate speech, and attachments of any illicit photographs or videos of any kind. All listings must be clear, to the point, factual, non-offensive, contain a valid contact number and email address. 

Get 10x the exposure when you place a Top Ad. This gets you more quotes and a wider range of pricing options to choose from, that in turn reduces your cost.

Urgent Ads get a faster response, Goload will directly SMS matching service providers, alerting them to bid on your job. Urgent Ads will automatically be added to collections within 48 hours.

A Goload Recruiter will assemble the most reliable service providers, find you the best deals and go the extra mile to ensure everything runs smoothly. This feature is ideally suited for custom requests, multiple vehicles, long-term work or if you simply cannot wait for quotes.

This is an option suggested by you, the customer, to speed up the bidding process. This reduces the bidding time if Transporters are happy with your suggested rate. This option can be found under 'Extra load details'.

You may cancel and remove a request for transport services at any time prior to acceptance. However, should you cancel a concluded transport agreement, Goload will not refund the booking fee portion. If you cancel a concluded transport agreement that you have chosen to pay via escrow, we will refund you the applicable transport provider’s fee, less any applicable transaction fees (e.g. EFT/Visa/Mastercard).

You may postpone any transport agreement for fulfillment to a later date, as long as you notify Goload and the transport provider more than 24 hours before pick-up. If you do so, Goload will retain any deposit or fees paid until the transport agreement is concluded, or otherwise cancelled. You may be liable for extra fees for services rendered by the transporter at a later date.

Your Ad needs to be verified before it becomes available, which may result in a slight delay before you can find it. Keep in mind that your Ad expires when the moving day passes.

If your ad expires, you may re-list it in your dashboard. However, should you find a suitable Service Provider, you can with-draw your listing.

All Transporters that are able to carry out your specific scope of work will see your Ad.

Log into your Dashboard > Click on "My Loads" > Click on "Delete Load" to cancel your listing.

Click on "Login" , thereafter choose "Customer". Enter in your details and click "Create Account".

No, there are no fees to sign up or post a load. It is absolutely free!

No need to panic! Simply click on ‘Forgot Password,’ and a link will be sent to your email address. All you need to do is click on the link, reset your password, and Voila!

As a valued Goload customer, you have access to your very own unique Dashboard. This will act as a central command point in which you will be able to manage your ads, delete a listing, message Transporters and set your preferences.

Only messaging regarding the scope of work will be tolerated. All messages posted are 100% the responsibility of the person posting them. Strictly no posting of email addresses, phone numbers, profanity, links to 3rd party websites, selling any merchandise or impersonating Goload staff. 

All messages are instant, functioning just like direct messaging. You need to be logged into your dashboard to read and reply to messages. Please note that the Transporter also needs to be logged into his dashboard in order to reply to your messages.

Yes! You may ask the Transporter as many questions about the scope of work as you like.

Goload provides you with a snapshot of the transporter's profile that has useful information like Customer feedback and ratings on previous jobs. Take into careful consideration what service they specialize in, how long they have been in business, and if they have Goods In Transit cover, etc. 

We advise Customers to book as soon as possible to secure availability as transporters also bid on other jobs.  

In your dashboard, click on "My Loads", then on "Accept Bid", and follow the easy steps. You will need to pay a matching fee to confirm your booking. Once proof of payment has been received, your selected Transporter's contact details will be made available to you.

There are two payment options :

  • Booking deposit or Matching fee paid to Goload via PayFast and the balance to be paid directly to the Transporter on job completion.
  • Full amount paid to Tradesafe (Escrow Service) - Please note you will incur an additional cost of 1.5% of the full transaction amount.

After you have accepted a quote in your Dashboard, you will be directed to a payment portal. You may choose to pay a deposit or 'matching fee' through PayFast via Eft, Debit card, Credit card or the full amount through Tradesafe, which is an Escrow service.

Tradesafe is a licensed online financial Escrow and payments service provider. It safeguards the buyer’s funds (the client) in trust, until the seller (Transporter) successfully completes the job as promised. Once the buyer is satisfied with the service rendered, only then will Tradesafe release the funds to the seller. Your ID number, cell number, full name and banking details are required in order to make use of Tradesafe.

  • Verify credentials. Check driver's licence & insurance information.
  • Payments: avoid deposits or upfront payments prior to collection.
  • Never pay via: E-wallet, Cash-send, Money-gram, i-Mali, etc.
  • Written agreement: Basic outline of each person's responsibilities.
  • Escrow: Use Tradesafe for peace of mind.
           

To report any suspected violations, fraud or profanity, please click on the Red Flag next to the posting or email support@goload.com . Goload works extremely hard to provide a safe market place to its members, however we also rely on Community members to assist in eliminating misconduct.    

Basic insurance is limited liability, therefore it only covers theft on hijacking, theft on collision, theft on overturning, and if the vehicle should catch alight, resulting in the goods being damaged. This does not cover goods that are scratched, dented, broken or lost in Transit.

There are two ways :

  • Self-Insurance : You are more than welcome to get Goods in Transit Cover from your own insurance company prior to the move.
  • Transporter : Choose a Transporter on the Goload platform that offers Goods in Transit Cover to the value you require (please check and ask for an updated copy of the transporter's GIT policy cover).
   

Yes you can, however you will not be able to claim for any damaged or lost goods and this cannot be used as an excuse to not pay the Service Provider. 

In the unfortunate event that your goods are damaged, you will need to submit a claim to either your own or your transporter's insurance company, provided you have taken out Goods in Transit Cover. If no cover was taken, you will not be able to claim.    

Once you have booked a job, we strongly advise customers to create a document with the transporter outlining each person's responsibility in the transport agreement.  

A dispute must be handled between the Customer and the Transporter directly. Both parties must be willing to talk things through and come up with an amicable solution to resolve the issue. 

Goload is a neutral party, however we will try to assist in finding a resolution. All disputes must be emailed to support@goload.com and must include supporting documentation, photos, previous correspondence and a proposed solution to the problem. Should Goload not remedy the dispute, both parties should enter mediation and finally go to arbitration if mediation fails.

Kindly take note that the Transporter has every right to charge extra should there be a change to the scope of work. Changes include added inventory, larger dimensions, extra weight, etc. It is between you and the transporter to negotiate a rate.            

Always give credit where it is due on jobs well done, however on daunting days it is advisable to not provide negative feedback immediately. Once you have posted a review, you will not be able to edit it which will greatly reduce your chance of fixing the problem. Rather give the transporter a chance to rectify any mistakes prior to posting a negative review.

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To become a Transport Service Provider, simply follow the easy prompts in the Transporter sign up page here.

Joining Goload is absolutely free! There are no signup, subscription or joining fees.

Click on "Log In" > "Transporter" icon. Enter in your "Name" and "Surname" then create a "Username" and password. Choose your username carefully as it cannot be changed. Thereafter follow the easy steps to create an account and go to your Dashboard.

Yes, verification as a Transport Provider is a requirement for participation on the Goload platform. A valid Identity Number, contact number, email address and proof of vehicle ownership are standard requirements for becoming verified.

If you forget your password, simply click on "Forgot Password" on the "Login" page of your account. Enter in your email address and click "Send Reset Link". Thereafter you will receive a link to your email address where you can reset your password.  

After you have placed your initial bid, you can activate the Automatic bidding feature. This enables you to  specify your minimum bid amount, and assists in the bidding process. If you get outbid, the system will automatically bid in increments on your behalf, until you either win the job, or your minimum bid amount is reached (found in profile>preferred service provider).        

The system bids for you when you are not there so you never miss out on bidding for jobs again. This greatly improves your chances of earning more money, simply check your email to see if you have won jobs for the day. Customers will need you to verify your availability and price prior to you accepting the job (found in profile>preferred service provider).      

Get instant job alerts about all loads matching your vehicle type and preferences SMS'd directly to your mobile phone. This affords you the first opportunity to place a bid while on the road and gives you a competitive edge when it comes to certain customers who are in a rush and will select the first bid that they receive (found in profile>preferred service provider).          

In your dashboard, you can build your profile by filling in your details as comprehensively as possible. Your profile is there to introduce the services you offer to customers and motivate them to select you as their Preferred Service Provider.        

  • Build a strong profile to increase your chances of winning more jobs.
  • Always respect customers, be on time & deliver on your promise.
  • Read the scope of work thoroughly prior to quoting & ask questions.
  • Specify your terms and conditions clearly to avoid misunderstandings.
  • Be competitive with your pricing range and join automatic bidding.
  • Always ask customers for a review as this helps build your profile.

'Custom loads' are filtered into your dashboard based on your vehicle type, preferences and locations. 'My Bids' are jobs you have already quoted. 'My loads' are loads that you have won.

Yes, a photo of your vehicle is required to give the customer an idea of what your vehicle looks like and the condition it is in. Click Add New Vehicle > Enter vehicle details > Click on Select File > Click on Save changes.

Click on "Find Loads" in the Main Menu or "Custom Loads" tab in your Dash Board to find your filtered load preferences. 

Click on the job description and enter in your Bid. Your cost must include vehicle, fuel, driver, staff, toll fees and Vat, if you are a Vat Vendor. The Bid amount entered must be your total price. Kindly note that the amount you enter is the amount you get paid, Goload does not take any commission.

Yes. All Active Bids on Goload are legally binding. You can cancel prior to the Customer accepting your Bid, however you are required to fulfill your obligations once the customer accepts.

You will receive a confirmation email stating that you have won the job. It is important to communicate with the customer as soon as possible and draw up an agreement outlining what each person's responsibility is to make the day run smoothly.

All contact information will be made available on the job card, we advise all transporters to print a copy of the job card and take it with on the collection date. This will help the driver avoid any mishaps as all of the load details will be on the job card.  

  • Only bid on jobs that you can actually perform.
  • Have the correct vehicle with the correct staff compliment.
  • Vehicle must be road worthy, serviced and well maintained.
  • Driver must have the required licence and PDP to carry goods.
  • Do not double book yourself & ensure that you are available.
  • Never let a customer down at the last minute.
 

Only messages pertaining to the scope of work will be tolerated. Strictly no posting of email addresses, phone numbers, profanity, links to 3rd party websites, selling of any merchandise and no impersonating of Goload staff. 

All messages are instant, functioning just like direct messaging. You need to be logged into your dashboard to read and reply to messages. Please note that the Customer also needs to be logged into their dashboard in order to reply to your messages.  

Yes, you may ask the customer any question pertaining to the scope of work. It is your responsibility to ask questions that can possibly affect the quote: i.e, vehicle weight and height restrictions, number of trips, distance from the collection area to vehicle, will a shuttle vehicle be required, are there stairs or elevators at either point, etc.  

It is important that you let the customer know if you are running late. Communication between the Transporter and Customer plays a major role in getting the job done successfully. Punctuality is key when it comes to Transport.

Should there be a change to the scope of work, it is up to the transporter and customer to negotiate the cost. Please note if you do charge the customer extra on more than two occasions, Goload will review your profile and may suspend your account until further notice.    

There is no Cancellation. Please check Terms and Conditions with regards to Cancellations.

You may remove any transport service bid that you make at any time prior to acceptance. You may not cancel a transport agreement once your bid has been accepted. If you do, or if you do not arrive at the agreed-upon pick-up location within one hour of the agreed-upon time (a “no-show”), we may, in our discretion:

  • list the cancelled job on your profile;
  • limit any email- or SMS-notifications informing you of new jobs.
  • downgrade you one PSP bracket; or
  • invoice you for a job cancellation fee equal to our booking fee. The cancellation fee must be paid to Goload within 30 days or we may be entitled to suspend or terminate this agreement.

There are two payment options:

  • Paid by the customer through the following options: Cash on delivery, Eft, Debit Card or Credit Card.
  • Tradesafe:  An Escrow service that safeguards both the buyer and seller.

Tradesafe is a licensed online financial Escrow and payments service provider. It safeguards the buyer’s funds (the client) in trust, until the seller (Transporter) successfully completes the job as promised. Once the buyer is satisfied with the service rendered, only then will Tradesafe release the funds to the seller. Your ID number, cell number, full name and banking details are required in order to make use of Tradesafe.      

No, Goload does not charge the Transporter any commission, the bid amount you enter is the same amount you will be paid as a transporter. Goload is totally impartial and favors neither the 'buyer' or the 'seller'. 

The Transporter is responsible for getting his payment from the Customer once the job is complete.

  • Prohibited items: Do not load fire-arms, explosives, flammable liquids, counterfeits, banned substances, etc. Check our prohibited items list.
  • Payments: For larger jobs or if you are skeptical customers making payment, we strongly recommend transporters make use of Tradesafe escrow services. This guarantees that your payment is paid upfront prior to you releasing a vehicle, all you need to do is complete the work successfully.
  • Security Features: Include a tracking unit to your vehicle.
   

To report any suspected violations, fraud or profanity, please click on the Red Flag next to the posting or email support@goload.com . Goload works extremely hard to provide a safe market place to its members, however we also rely on Community members to assist in eliminating misconduct.  

Basic insurance has limited liability, which means that it only covers theft on hijacking, theft on collision, theft on overturning, and if the vehicle catches alight, resulting in damaged goods. It does not cover goods that are scratched, dented, broken, or lost in transit. 

If you have Goods In Transit Insurance, you can claim from your Insurance. If you do not have Goods In Transit Insurance, you will have to come to a resolution with the Customer, which may lead to unpleasantness.

GIT insurance is not necessary, but in order to qualify as a Preferred Service Provider, it is mandatory. Customers prefer to deal with Transporters with GIT and this will increase your chance of winning more jobs.

Once you have booked a job, we strongly advise transporters to create a document with the customer outlining each person's responsibility in the transport agreement.

A dispute must be handled between the Transporter and the Customer directly. Both parties must be willing to talk things through and come up with an amicable solution to resolve the issue.

Either party may inform the other in writing if there is a dispute. The parties must first try to negotiate to end the dispute, then enter into mediation if negotiation fails, and finally go to arbitration if mediation fails. If they go to arbitration, they will agree in writing on a recognized and appropriate forum for arbitration that is accessible to both parties.

Always speak calmly and rationally to the client, as you will have a better chance of resolving the dispute.

It is important to ask customers for a review as this is a great opportunity to build your profile, get your name out there and win more jobs. Having great reviews goes a long way in securing additional work and helps you to advance to a higher Preferred Service Provider level.      

Customers will rate you on the following criteria,

  •  Communication: Keep a high level of correspondence with customers.
  •  Punctuality: Always arrive 15 minutes early to collect.
  •  Neatness: Driver & crew to have the correct dress code.
  •  Service offered: Always provide a great service with a smile.
  •  Professionalism: Always maintain a professional standard of business, be pro-active and go the extra mile.
         

Yes you can respond to a Customer Review. You are most welcome to thank the customer for their great review of your service or clear up any mishaps.    

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