Support

To become a Transport Service Provider, simply follow the easy prompts in the Transporter sign up page here.

Joining Goload is absolutely free! There are no signup, subscription or joining fees.

Click on "Log In" > "Transporter" icon. Enter in your "Name" and "Surname" then create a "Username" and password. Choose your username carefully as it cannot be changed. Thereafter follow the easy steps to create an account and go to your Dashboard.

Yes, verification as a Transport Provider is a requirement for participation on the Goload platform. A valid Identity Number, contact number, email address and proof of vehicle ownership are standard requirements for becoming verified.

If you forget your password, simply click on "Forgot Password" on the "Login" page of your account. Enter in your email address and click "Send Reset Link". Thereafter you will receive a link to your email address where you can reset your password.  

After you have placed your initial bid, you can activate the Automatic bidding feature. This enables you to  specify your minimum bid amount, and assists in the bidding process. If you get outbid, the system will automatically bid in increments on your behalf, until you either win the job, or your minimum bid amount is reached (found in profile>preferred service provider).        

The system bids for you when you are not there so you never miss out on bidding for jobs again. This greatly improves your chances of earning more money, simply check your email to see if you have won jobs for the day. Customers will need you to verify your availability and price prior to you accepting the job (found in profile>preferred service provider).      

Get instant job alerts about all loads matching your vehicle type and preferences SMS'd directly to your mobile phone. This affords you the first opportunity to place a bid while on the road and gives you a competitive edge when it comes to certain customers who are in a rush and will select the first bid that they receive (found in profile>preferred service provider).          

In your dashboard, you can build your profile by filling in your details as comprehensively as possible. Your profile is there to introduce the services you offer to customers and motivate them to select you as their Preferred Service Provider.        

• Build a strong profile to increase your chances of winning more jobs.
• Always respect customers, be on time & deliver on your promise.
• Read the scope of work thoroughly prior to quoting & ask questions.
• Specify your terms and conditions clearly to avoid misunderstandings.
• Be competitive with your pricing range and join automatic bidding.
• Always ask customers for a review as this helps build your profile.

'Custom loads' are filtered into your dashboard based on your vehicle type, preferences and locations. 'My Bids' are jobs you have already quoted. 'My loads' are loads that you have won.

Yes, a photo of your vehicle is required to give the customer an idea of what your vehicle looks like and the condition it is in. Click Add New Vehicle > Enter vehicle details > Click on Select File > Click on Save changes.

Click on "Find Loads" in the Main Menu or "Custom Loads" tab in your Dash Board to find your filtered load preferences. 

Click on the job description and enter in your Bid. Your cost must include vehicle, fuel, driver, staff, toll fees and Vat, if you are a Vat Vendor. The Bid amount entered must be your total price. Kindly note that the amount you enter is the amount you get paid, Goload does not take any commission.

Yes. All Active Bids on Goload are legally binding. You can cancel prior to the Customer accepting your Bid, however you are required to fulfill your obligations once the customer accepts.

You will receive a confirmation email stating that you have won the job. It is important to communicate with the customer as soon as possible and draw up an agreement outlining what each person's responsibility is to make the day run smoothly.

All contact information will be made available on the job card, we advise all transporters to print a copy of the job card and take it with on the collection date. This will help the driver avoid any mishaps as all of the load details will be on the job card.  

• Only bid on jobs that you can actually perform.
• Have the correct vehicle with the correct staff compliment.
• Vehicle must be road worthy, serviced and well maintained.
• Driver must have the required licence and PDP to carry goods.
• Do not double book yourself & ensure that you are available.
• Never let a customer down at the last minute.

Only messages pertaining to the scope of work will be tolerated. Strictly no posting of email addresses, phone numbers, profanity, links to 3rd party websites, selling of any merchandise and no impersonating of Goload staff. 

All messages are instant, functioning just like direct messaging. You need to be logged into your dashboard to read and reply to messages. Please note that the Customer also needs to be logged into their dashboard in order to reply to your messages.  

Yes, you may ask the customer any question pertaining to the scope of work. It is your responsibility to ask questions that can possibly affect the quote: i.e, vehicle weight and height restrictions, number of trips, distance from the collection area to vehicle, will a shuttle vehicle be required, are there stairs or elevators at either point, etc.  

It is important that you let the customer know if you are running late. Communication between the Transporter and Customer plays a major role in getting the job done successfully. Punctuality is key when it comes to Transport.

Should there be a change to the scope of work, it is up to the transporter and customer to negotiate the cost. Please note if you do charge the customer extra on more than two occasions, Goload will review your profile and may suspend your account until further notice.    

There is no Cancellation. Please check Terms and Conditions with regards to Cancellations.

You may remove any transport service bid that you make at any time prior to acceptance. You may not cancel a transport agreement once your bid has been accepted. If you do, or if you do not arrive at the agreed-upon pick-up location within one hour of the agreed-upon time (a “no-show”), we may, in our discretion:

• list the cancelled job on your profile;
• limit any email- or SMS-notifications informing you of new jobs.
• downgrade you one PSP bracket; or
• invoice you for a job cancellation fee equal to our booking fee. The cancellation fee must be paid to Goload within 30 days or we may be entitled to suspend or terminate this agreement.

There are two payment options:

• Paid by the customer through the following options: Cash on delivery, Eft, Debit Card or Credit Card.
• Tradesafe:  An Escrow service that safeguards both the buyer and seller.

Tradesafe is a licensed online financial Escrow and payments service provider. It safeguards the buyer’s funds (the client) in trust, until the seller (Transporter) successfully completes the job as promised. Once the buyer is satisfied with the service rendered, only then will Tradesafe release the funds to the seller. Your ID number, cell number, full name and banking details are required in order to make use of Tradesafe.      

No, Goload does not charge the Transporter any commission, the bid amount you enter is the same amount you will be paid as a transporter. Goload is totally impartial and favors neither the 'buyer' or the 'seller'. 

The Transporter is responsible for getting his payment from the Customer once the job is complete.

• Prohibited items: Do not load fire-arms, explosives, flammable liquids, counterfeits, banned substances, etc. Check our prohibited items list.
• Payments: For larger jobs or if you are skeptical customers making payment, we strongly recommend transporters make use of Tradesafe escrow services. This guarantees that your payment is paid upfront prior to you releasing a vehicle, all you need to do is complete the work successfully.
• Security Features: Include a tracking unit to your vehicle.

To report any suspected violations, fraud or profanity, please click on the Red Flag next to the posting or email support@goload.com . Goload works extremely hard to provide a safe market place to its members, however we also rely on Community members to assist in eliminating misconduct.  

Basic insurance has limited liability, which means that it only covers theft on hijacking, theft on collision, theft on overturning, and if the vehicle catches alight, resulting in damaged goods. It does not cover goods that are scratched, dented, broken, or lost in transit. 

If you have Goods In Transit Insurance, you can claim from your Insurance. If you do not have Goods In Transit Insurance, you will have to come to a resolution with the Customer, which may lead to unpleasantness.

GIT insurance is not necessary, but in order to qualify as a Preferred Service Provider, it is mandatory. Customers prefer to deal with Transporters with GIT and this will increase your chance of winning more jobs.

Once you have booked a job, we strongly advise transporters to create a document with the customer outlining each person's responsibility in the transport agreement.

A dispute must be handled between the Transporter and the Customer directly. Both parties must be willing to talk things through and come up with an amicable solution to resolve the issue.

Either party may inform the other in writing if there is a dispute. The parties must first try to negotiate to end the dispute, then enter into mediation if negotiation fails, and finally go to arbitration if mediation fails. If they go to arbitration, they will agree in writing on a recognized and appropriate forum for arbitration that is accessible to both parties.

Always speak calmly and rationally to the client, as you will have a better chance of resolving the dispute.

It is important to ask customers for a review as this is a great opportunity to build your profile, get your name out there and win more jobs. Having great reviews goes a long way in securing additional work and helps you to advance to a higher Preferred Service Provider level.      

Customers will rate you on the following criteria,

•  Communication: Keep a high level of correspondence with customers.
•  Punctuality: Always arrive 15 minutes early to collect.
•  Neatness: Driver & crew to have the correct dress code.
•  Service offered: Always provide a great service with a smile.
•  Professionalism: Always maintain a professional standard of business, be pro-active and go the extra mile.

Yes you can respond to a Customer Review. You are most welcome to thank the customer for their great review of your service or clear up any mishaps.