Move With Confidence – Our Guarantee!
While every effort is made to ensure that your transportation needs are met without a hitch. Measures such as Goods in Transit insurance and Tradesafe are designed to protect you and your assets from the unpredictable. At Goload we understand that sometimes things can still go wrong. We want to provide the ultimate peace of mind. Which is why we go one step further to provide our Goload Guarantee.
Our Goload Guarantee
In the event that your chosen transport provider fails to turn up within one hour of the agreed pick up time on the stipulated date, we will endeavor to source you another provider at the same rate within two hours. If we are unable to fulfill your requirements, Goload offers you a Full No-Show Refund on transportation fees you may have been charged – this is our Guarantee to you!
As a transport customer, you may have chosen to pay in one of two ways, either as a booking fee deposit with the balance being paid directly to the transporter upon completion of the job or you made a full upfront payment into Tradesafe’s Escrow account. No matter what payment option you prefer, our Full No-Show Refund Guarantee will apply.