Messaging Guidelines

Only messages pertaining to the scope of work will be allowed. With this in mind, strictly no posting of; email addresses, phone numbers, profanity, and links to 3rd party websites. As well as no selling of merchandise and no impersonating of Goload staff. 


How does messaging work?

All messages are instant, functioning just like direct messaging. You need to be logged into your dashboard to read and reply to messages. Please note that the Customer also needs to be logged into their dashboard in order to reply to your messages.  


Can I ask the customer a question?

Yes, you may ask the customer any question pertaining to the scope of work. For one thing, it is YOUR responsibility to ask questions that can affect the quote. For example; weight and height restrictions, a number of trips, distance from the collection area to the vehicle, will a shuttle vehicle be required, are there stairs … Continued