Once you have booked a job, we strongly advise you to create a document with the customer. In this document outline each person’s responsibility in the transport agreement. This will help to prevent the need for a dispute.

A dispute must be handled between the Transporter and the Customer directly. Both parties must be willing to talk things through and come up with an amicable solution to resolve the issue.

Either party may inform the other in writing if there is a dispute. The parties must first try to negotiate to end the dispute. Then enter into mediation if negotiation fails, and finally, go to arbitration if mediation fails. If they go to arbitration, they will agree in writing on a recognized and appropriate forum for … Continued

Always speak calmly and rationally to the client. This will give you a better chance of resolving the dispute.